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Wellness resources

Wherever you are on your health journey, our health plans include all kinds of wellness programs and health services designed to support you.

Important: The member benefits listed here are included with traditional UnitedHealthcare plans. See the Surest pre-member website to learn about additional benefits available with Surest plans.

Providing 1-on-1 support

Connect with an Advocate by phone or on the UnitedHealthcare® app to get the information you need, when you need it. Specially trained Advocates are here to help you understand your benefits, make more informed health care decisions and access the care that fits your needs.

Advocate4Me member support

Advocate4Me® should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through the program is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. The program is not an insurance program and may be discontinued at any time. Additionally, if there is any difference between this information and your coverage documents (Summary Plan Description, Schedule of Benefits, and any attached Riders and/or Amendments) your coverage documents govern.

The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.

Making meds more affordable

UnitedHealthcare’s Vital Medication Program* offers select prescription drugs at no additional cost. This means there may be no out-of-pocket cost, copay or deductible on select prescription drugs that may be essential to your health, including:

  • Insulin – rapid, short-and long-acting for diabetes
  • Epinephrine – allergic reaction
  • Glucagon – hypoglycemia (low blood sugar)
  • Naloxone – opioid overuse
  • Albuterol inhaler – asthma

*Available to eligible members.

Check your coverage details at myuhc.com/rx. Medications are categorized by common therapeutic conditions in this reference guide for ease of reference only. These categories do not determine coverage for the medication for your condition. Your benefit plan determines how these medications may be covered for you. Where differences are noted between this website and your benefit plan documents, the benefit plan documents will govern.

Keeping care on track

Preventive care - such as routine annual checkups and certain recommended screenings and immunizations - is covered by most UnitedHealthcare plans for $0 out-of-pocket when you see network providers. A preventive care visit may be a good time to help establish your relationship with your primary care provider. It can also help you manage your health and create a connection for future medical services.

Preventive care

Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. Other routine services may be covered under your plan, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.​

Convenient 24/7 Virtual Visits

With 24/7 Virtual Visits, you can connect to a provider by phone or video* – on myuhc.com or the UnitedHealthcare® app. Providers can diagnose and treat a wide range of health conditions, including many of the same conditions as an emergency room (ER) or urgent care. Providers may even prescribe medication**, if needed.

Virtual visits

*Data rates may apply.
**Certain prescriptions may not be available, and other restrictions may apply.

The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC. 

24/7 Virtual Visits is a service available with a Designated Virtual Network Provider via video, or audio-only where permitted under state law. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.

Emotional well-being support

Whether you’re in a time of greater need or want to work on personal growth, you can get connected to self-help digital tools, in-person or virtual behavioral health providers and more.

These resources and programs are designed to help with a variety of concerns from depression and anxiety to mental health and substance disorder services.

This program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. This program is not a substitute for a doctor’s or professional’s care. Consult with your clinician for specific health care needs, treatment or medication. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply.

Virtual emotional support

Reaching out for help may be easier from the privacy of your home. Using your computer or phone*, access confidential counseling from a licensed therapist for conditions like ADD/ADHD, anxiety, mental health disorders, addiction and depression.

Includes:

  • Private video session
  • Support for adults, children, and teens, including diagnosis, treatment, and medication, if necessary
  • The same standard of care as in-person visits, allowing you to maintain a consistent relationship with your therapist

 

*Data rates may apply

Costs and coverage may vary. Please check your benefits for details.

In the moment support

When it comes to behavioral health, sometimes it just helps to have someone to talk to. With the Employee Assistance Program (EAP), you can reach an EAP coordinator 24/7 online or by phone for confidential conversation and referrals to expert care and services. EAP can help you and your family:

  • Address depression, stress, anxiety or substance use issues​
  • Improve relationships at home or wok​
  • Work through emotional issues or grief​
  • Get legal or financial assistance​
  • Find support for child and elder care services

Employee assistance program

The material provided through the Employee Assistance Program (EAP) is for informational purposes only. EAP staff cannot diagnose problems or suggest treatment. EAP is not a substitute for your doctor’s care. Employees are encouraged to discuss with their doctor how the information provided may be right for them. Your health information is kept confidential in accordance with the law. EAP is not an insurance program and may be discontinued at any time. Due to the potential for a conflict of interest, legal consultation will not be provided on issues that may involve legal action against UnitedHealthcare or its affiliates, or any entity through which the caller is receiving these services directly or indirectly (e.g., employer or health plan). This program and its components may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply.

Get in on UHC Rewards

What’s better than earning rewards for reaching goals? Being able to choose how those rewards are earned. It’s all possible with UnitedHealthcare Rewards, which is included in your health plan.

Some of the ways you can earn dollars include tracking sleep or fitness, completing a health survey or getting an annual checkup.​

UnitedHealthcare Rewards

UnitedHealthcare Rewards is a voluntary program. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. You should consult an appropriate health care professional before beginning any exercise program and/or to determine what may be right for you. Receiving an activity tracker, certain credits and/ or rewards and/or purchasing an activity tracker with earnings may have tax implications. You should consult with an appropriate tax professional to determine if you have any tax obligations under this program, as applicable. If any fraudulent activity is detected (e.g., misrepresented physical activity), you may be suspended and/or terminated from the program. If you are unable to meet a standard related to health factor to receive a reward under this program, you might qualify for an opportunity to receive the reward by different means. You may call us toll-free at 1-866-230-2505 or at the number on your health plan ID card, and we will work with you (and, if necessary, your doctor) to find another way for you to earn the same reward. Rewards may be limited due to incentive limits under applicable law. Components subject to change. This program is not available for fully insured members in Hawaii, Vermont and Puerto Rico nor available to level funded members in District of Columbia, Hawaii, Vermont and Puerto Rico.​

Flexible fitness options

Designed to make your fitness journey more engaging, One Pass Select® allows you to find a routine and choose a membership tier to fit your lifestyle. Here's how it works:

  • Access a large gym network, including national fitness centers and boutique studios​
  • Use any location in your network tier at no additional cost​
  • Change tiers monthly to create a routine that fits your lifestyle​
  • Cancel your membership at any time by giving a 30-day notice​
  • Add unlimited family members (age 18+) to an existing account. New members can select any membership tier, and you’ll receive a 10% discount on their membership.​

One Pass Select

One Pass Select is a voluntary program. For fully insured participants (not available in HI, KS, VT and Puerto Rico), it features a subscription based nationwide gym network. For self-funded participants nationally, it features a subscription based nationwide gym network, digital fitness and grocery delivery service. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. Individuals should consult an appropriate health care professional before beginning any exercise program and/or to determine what may be right for them. Purchasing discounted One Pass Select is a voluntary program. For fully insured participants (not available in HI, KS, VT and Puerto Rico) it features a subscription based nationwide gym network and digital fitness. For self-funded participants nationally, it features a subscription based nationwide gym network, digital fitness and grocery delivery service. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. Individuals should consult an appropriate health care professional before beginning any exercise program and/or to determine what may be right for them. Purchasing discounted gym and fitness studio memberships, digital fitness or grocery services may have tax implications. Employers and individuals should consult an appropriate tax professional to determine if they have any tax obligations with respect to the purchase of these discounted memberships or services under this program, as applicable. One Pass Select is a program offered by Optum. Subscription costs are payable to Optum. and fitness studio memberships, digital fitness or grocery services may have tax implications. Employers and individuals should consult an appropriate tax professional to determine if they have any tax obligations with respect to the purchase of these discounted memberships or services under this program, as applicable.​

Help paying for care

Care Cash® is a preloaded debit card to use toward cost sharing for certain network health care expenses, like deductibles and copays. It comes loaded with $200 for individual or $500 for family plans, and it can be used to help pay for:

  • Primary care and premium care specialist visits
  • 24/7 Virtual care visits
  • Outpatient lab expenses

Care cash

Care Cash provides a pre-loaded debit card which can be used for certain health care expenses. If the card is used for ineligible 213(d) expenses, individuals may incur tax obligations and should consult an appropriate tax professional to determine if they have such obligations. The information provided in connection with Care Cash is for general informational purposes only and is not intended to be nor should be construed as medical advice. Individuals should consult an appropriate health care professional to determine what may be right for them.

The UnitedHealth Premium® designation program is a resource for informational purposes only. Designations are displayed in UnitedHealthcare online physician directories at myuhc.com®. You should always visit myuhc.com for the most current information. Premium designations are a guide to choosing a physician and may be used as one of many factors you consider when choosing a physician. If you already have a physician, you may also wish to confer with him or her for advice on selecting other physicians. You should also discuss designations with a physician before choosing him or her. Physician evaluations have a risk of error and should not be the sole basis for selecting a physician. Please visit myuhc.com for detailed program information and methodologies.

Motivation to get moving

The Sweat Equity® program allows you to earn up to $200 every 6 months for meeting program exercise requirements. To get rewarded, complete 50 workouts within a 6-month period and submit a reimbursement form. Qualifying workouts include gym visits, fitness classes and event, and any mix of these options.​

Sweat Equity

Sweat Equity is a voluntary program. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. You should consult an appropriate health care professional before beginning any exercise program and/or to determine what may be right for you.​

Help for quitting tobacco

With a coach on your side, it may be easier to leave tobacco behind. The Quit For Life® program includes access to a Quit Coach®, a mobile app and more to help you customize a quit plan and go tobacco-free.

Quit for Life

The Quit For Life Program provides information regarding tobacco cessation methods and related well-being support. Any health information provided by you is kept confidential in accordance with the law. The Quit For Life Program does not provide clinical treatment or medical services and should not be considered a substitute for your doctor’s care. Please discuss with your doctor how the information provided is right for you. Participation in this program is voluntary. If you have specific health care needs or questions, consult an appropriate health care professional. This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room.​

Virtual access to second opinions​

Whether you're trying to understand a diagnosis, choose between treatment options, or changing a medication, you can get a virtual second opinion through 2nd.MD. Within days by video or phone, you’ll be connected with a doctor who will provide personalized information to help you understand your options.

Second Opinion is made available through a third party vendor, 2nd.MD. The information provided through Second Opinion does not constitute medical advice and does not diagnose, treat or prescribe treatment of medical conditions. All information provided in connection with Second Opinion is for informational purposes only and does not create a physician-patient treatment relationship. Information provided through Second Opinion does not substitute medical diagnosis or treatment from your treating physician, and you should discuss the information provided by Second Opinion with your treating physician before making any decisions. The Second Opinion service may not be available in all states or for all group sizes and is subject to change. Coverage exclusions and limitations may apply.

LGBTQ+ community care and support

Having a health plan that supports who you are matters. Some benefits that may be of interest to members and allies of the LGBTQ+ community include:​

  • Gender-affirming procedures and services​
  • Behavioral health clinicians offering confidential support​
  • A variety of family planning benefits​
  • HIV prevention and services​
  • Access to trained UnitedHealthcare Advisors to advocate for your well-being​

Pre-certification or prior authorization may be required for certain services, including gender affirming surgical procedures. Your plan may not offer some of the services listed above. Refer to your plan documents for more information. In addition, some services, including those associated with gender dysphoria and gender affirming care, require prior authorization or pre-certification. Reference your medical plan documents or connect with an Advocate for more information.​

Specialist Management Solutions

If you’re experiencing spine or joint pain and lower back pain, our dedicated orthopedic nurse team helps you find quality care so that you can get back to your favorite activities.

They can help you:

  • Connect with high-quality providers
  • Learn more about your diagnosis and treatment options
  • Understand costs, your benefits and potential savings
  • Manage pain
  • Prepare for surgery and recovery, if needed

Not available in Hawaii, Maryland, Montana, New Jersey, or Vermont

The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The Orthopedic Health Support program does not provide direct health care services or practice medicine. The Centers of Excellence providers and medical centers are solely responsible for medical judgments and related treatments. The Orthopedic Health Support program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center.​

Support with Benefit Ally

With UnitedHealthcare Benefit Ally® included in your medical plan, you will automatically receive a check when a qualified, covered medical event is identified. You won’t need to file claims or submit receipts and you can use the money any way you like.

Covered services include:

  • Accidents such as ambulances, emergency room visits, urgent care, X-rays or MRIs and follow-up provider visits
  • Critical illnesses* such as cancer, heart attack and stroke
  • Indemnity such as hospital or intensive care unit (ICU) admissions and stays

*Not a complete list of covered illnesses. 

Not for use for plans sitused in New Mexico. Benefit Ally is not available for residents of New Mexico. Benefit Ally is also not available in CT, NH, NY, ID and VT. Specific coverage details will be reflected in the Certificate of Coverage.

Review your official plan documents for the detailed list. UnitedHealthcare Benefit Ally® offers Accident Protection, Critical Illness, and Hospital Indemnity products provided by UnitedHealthcare Insurance Company. Each product provides separate limited benefits. Accident Protection, Critical Illness and Hospital Indemnity coverages are NOT considered minimum essential coverage under the Affordable Care Act and therefore none of the products satisfy the mandate to have health insurance coverage. Failure to have other health insurance coverage may be subject to a tax penalty. Please consult a tax advisor. The policies have exclusions, limitations, reductions of benefits, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, call or write your insurance agent or the company. These products are not available in all states. UnitedHealthcare Insurance Company is located in Hartford, CT.

A simpler claims process

If you are covered by both a UnitedHealthcare medical plan and a supplemental health plan – such as Accident, Critical Illness and/or Hospital Indemnity – Benefit Assist is available to you. Included in your plan at no additional cost, the program is designed to help streamline the claims process and make sure you get the benefits you re eligible for – and get them more easily.

Here’s how:

  • A Benefit Assistant proactively looks for eligible medical claims that qualify for a claim payment.
  • When they find a claim, they will reach out to you personally to help submit the claim quickly and accurately- some may be paid automatically.

Benefit Assist support is available at no additional cost to groups with a health plan and supplemental health plan from UnitedHealthcare. Benefit payments associated with the Supplemental Health Plan Benefit Assist program are subject to eligibility requirements and benefits outlined in your UnitedHealthcare policy. For more details, contact your broker or UnitedHealthcare sales representative.