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Care management

These member resources and services are designed to help support you on the journey to your best health.

Centers of Excellence

If you have a special condition, our Centers of Excellence (COE) network provides help finding a doctor and medical center as well as help with understanding your illness. COEs are intended to complement local hospital and physician care and offer benefits that may include: 

  • Higher rates of accurate diagnoses and appropriate therapy 
  • Fewer complications 
  • Planned and coordinated care provided by a team of experts 
  • Higher survival rates, shorter stays and decreased costs 
  • Expanded treatment options 

Plan members can see covered services by visiting myuhc.com or calling the member phone number on their health ID card. 

Centers of Excellence

The Centers of Excellence (COE) program providers and medical centers are independent contractors who render care and treatment to health plan members. The COE program does not provide direct health care services or practice medicine, and the COE providers and medical centers are solely responsible for medical judgments and related treatments. The COE program is not liable for any act or omission, including negligence, committed by any independent contracted health care professional or medical center.

Find guidance for fertility treatment

Fertility Solutions connects you with clinically guided support and information that can help educate and offer guidance as you explore options for expanding your family. You can self-schedule a call with a fertility nurse, search for fertility Centers of Excellence (COEs) and learn about fertility support via 24/7 online learning.  

Once your health coverage is effective, get started by calling the phone number on your health plan ID card. 

Fertility Solutions program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this program is for your information only. It is provided as part of your health benefit plan. Program nurses and other representatives cannot diagnose problems or suggest treatment. This program is not a substitute for your doctor’s care. You should consult an appropriate health care professional to determine what may be right for you. Your health information is kept confidential in accordance with the law.